Salesforce Course Syllabus
CLOUD COMPUTING INTRODUCTION:
- Introduction
- Evolution of Cloud Computing
- Comparison with other computing technologies
- Characteristics of Cloud computing
- Advantages and Disadvantages
- Classification of Cloud Services
- PAAS(Platform As A Service)
- SAAS(Software As A Service)
- IAAS(Infrastructure As A Service)
IDENTITY CONFORMATION:
- CRM functionalities, Products of SF, Login to SF page
- Sales Architecture, Accounts, Contacts, Lead, Cases
CUSTOMIZATION:
- Create Custom Profiles and Users
- Custom Objects & Custom Fields & Custom Tabs
- Customizing Relationships, Formula fields and Rollup summary fields
- Define Dependent Picklists
- Customize page Layouts , Records Types
- Customize Standards related lists
- Learn About Record Types & Business Processes
- Use Field Level Security
SECURITY & ACCESS:
- Set Organization-Wide Defaults
- Role Hierarchy, Public Groups, Queues, Permission Sets
- Sharing Rules
WORKFLOW:
- Define Workflow
- Set up workflow rules
- Setup workflow tasks & Email Alerts & Field Updates
- Time dependant workflows
APPROVAL PROCESS:
- Plan Approaches using workflow
- Use the approval wizard – standard vs. jump start
- Create workflow approvals
INTRODUCTION TO APEX : APEX LANGUAGE FUNDAMENTALS:
- Data Types(Primitive Data Types, sObject Types)
- Writing Anonymous Blocks with Apex Datatypes
- Use DML Statements
- Sample Programs using the above concepts
RETRIEVING RECORDS FROM THE DATABASE:
- sObject Relationships
- SOQL, SOSL, Apex Sharing
- Sample programs using the above concepts
COLLECTIONS:
- Types of Collections
- Creating an Apex Class
- Calling a Class Method
- Alternative Apex Class Creation
TRIGGERS:
- Trigger Events, Trigger Syntax, Trigger Context Variables
- Context Variable Considerations, Bulk Triggers
- Sample Programs using above concepts(using maps and sets in the Bulk Triggers)
- Order of Execution
- Governor Limits
DEPLOYMENT (TESTING APEX):
- Development overview (Understanding Testing in Apex)
- Annotations
- Testing Examples
- Sample programs using the above concept
BATCH APEX & DEBUGGING APEX & APEX SCHEDULER DEPLOYING:
- By using Changes Sets
- By using Force.com IDE tool
- By using Force.com Migration tool kit
CASE & LEAD MANAGEMENT:
- Web to cases
- Web to Leads
- Case Assignment rules
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