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A+ Course Content

Introduction to Computers
  • A Brief History of Computers
  • Desktop Computer System Components and Their Functions
  • Software and Firmware
  • Numbering Systems
Setting Up a Personal Computer
  • Install Video Output Devices
  • Install PS/2 Devices
  • Install Parallel Devices
  • Install Serial Devices
  • Install Game and Sound Devices
  • Install USB Devices
  • Install FireWire Devices
  • Connect Wireless Devices
Installing or Removing Internal Hardware
  • Establish an ESD
  • free Work Area
  • Install or Remove Adapter Cards
  • Install a Network Adapter and Cable
  • Install or Remove IDE Drives
  • Install or Remove Internal SCSI Drives
  • Install External SCSI Devices
  • RAID
Upgrading System Components
  • Add Memory
  • Upgrade the CPU
  • Add a CPU
  • Upgrade the System BIOS
  • Upgrade the Power Supply
  • Upgrade the System Board
  • Decide When to Upgrade
Supporting Portable Computing Devices
  • Connect External Peripherals to a Portable Computer
  • Install or Remove Portable Computing Device Drives
  • Install or Remove PCMCIA Cards
  • Install or Remove Mini-PCI Cards
  • Install or Add Memory to a Portable Computing Device
  • Connect PDAs to Computers
Performing Preventative Maintenance
  • Hard Disk Maintenance
  • Perform Printer Maintenance
  • Use a UPS
  • Clean Peripheral Components
  • Clean Internal System Components
  • Dispose of Computer Equipment
Troubleshooting Device Problems
  • Correct Monitor Problems
  • Correct Input Device Problems
  • Correct Adapter Card and PC Card Problems
  • Correct Hard Drive Problems
  • Correct Internal Removable Media Drive Problems
  • Correct CD or DVD Drive Problems
  • Correct Printer Problems
Troubleshooting System Problems
  • Correct Network Connection Problems
  • Correct Modem Problems
  • Correct Power Problems
  • Correct Boot Problems
  • Correct Memory Problems
  • Correct System Board Problems
  • Correct Portable System Problems
  • Diagnose System Problems

N+ Training Course Content

Basic Network Theory
  • Network Definitions
  • Network Models
  • Connectivity
  • Network Addressing
  • Signaling Concepts
Network Connectivity
  • The Data Package
  • Establishing a Connection
  • Reliable Delivery
  • Network Connectivity
  • Noise Control
  • Building Codes
  • Connection Devices
Advanced Network Theory
  • The OSI Model
  • Ethernet
  • Network Resources
  • Token Ring/IEEE 802.5
  • FDDI
  • Wireless Networking
Common Network Protocols
  • Families of Protocols
  • NetBEUI
  • Bridges and Switches
  • The TCP/IP Protocol
  • Building a TCP/IP Network
  • The TCP/IP Suite
TCP/IP Services
  • Dynamic Host Configuration Protocol
  • DNS Name Resolution
  • NetBIOS Support
  • SNMP
  • TCP/IP Utilities
  • Upper Layer Services: FTP
Alternate Network Protocols
  • Introduction to IPX/SPX
  • AppleTalk
  • Introduction to Apple Open Transport
  • Introduction to IPv6
Network LAN Infrastructure
    Implement LAN Protocols on a Network
  • IP Routing
  • IP Routing Tables
  • Router Discovery Protocols
  • Data Movement in a Routed Network
  • Virtual LANs (VLANs)
Network WAN Infrastructure
  • The WAN Environment
  • WAN Transmission Technologies
  • WAN Connectivity Devices
  • Voice Over Data Services
Remote Networking
  • Remote Networking
  • Remote Access Protocols
  • VPN Technologies
Network Security
  • Introduction to Network Security
  • Virus Protection
  • Local Security
  • Network Access
  • Internet Security
Disaster Recovery
  • The Need for Disaster Recovery
  • Disaster Recovery Plan
  • Data Backups
  • Fault Tolerance

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