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A is equipped with up to date technical infrastructure which facilitates unhindered services at all time. |
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Our center utilizes primary and backup inbound/ outbound systems, stable telecommunications and the latest in predictive dialing and IVR systems. |
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Backup generators operate if needed. |
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Dedicated, qualified and experienced internal staff for infrastructure planning and support. |
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24 * 7 onsite infrastructure support. |
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Voice through IPLC from Tata Communications |
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Own Predictive Dialer from Touchstar with 24/7 support |
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All Data and Voice connections only through structured cabling. All desktops are virus Protected by Symantec. |
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The automated daily differential and weekly stable backup are done on regular basis. A well planned Network File Storage system is in place to generate backup. |
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Remote Call Monitoring facility is there. |
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Digital call recording facility is avAlable.MP3 can be provided on request. |
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Full call recording can be provided. |
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Follows Best Practices in the Industry such as Change Management, Help Desk, Problem Management, SLA with Operations, etc. |
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